I arrived for my CONFIRMED appointment, which had been verified by email and on the app. Upon arrival, a staff member abruptly handed me a phone without any explanation, simply stating, "It's my boss." On the call, I was given a vague and unclear explanation as to why no one was on-site to provide the service, despite the confirmed appointment the previous day.
This salon, like many others, enforces strict policies for late cancellations and no-shows. However, they demonstrate no respect for their clients' time by failing to uphold the same standards they expect from their customers. A complete lack of professionalism and consideration
Hayley Douglas
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September 19, 2024
I have been visiting for a few years now and it is always a pleasure to see Irene at my next appointment. Flexible appointments and great pricing. Would absolutely recommend!
Gabriella Darra
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November 04, 2024
I had eyelash extensions done here (I've had many lash extensions done before with no issues), and the lady got glue in both of my eyes. One healed within 4 days, and the other was swollen for two weeks. I had to take 3 days sick leave and had to pay for two doctor's appointments. Then, I had to go to an eye specialist to get the dry glue removed from my eye. This also damaged my eyes long term. The customer service was alright, and they did my brows well but all up it was a horrible experience.
Samantha Brown
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April 20, 2024
Have been coming here for a while now and I LOVE it! All staff are friendly and professional. Irene is so nice, and I had a fantastic massage from Susan today (she has over 20 years experience, you can tell). Will keep coming back! :)
Gavin Wu
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September 14, 2024
Felt a bit shy to try men’s facial at the beginning but the staff were really friendly and professional 😀made me feel very comfortable
Love it thank you ladies
Our Address
Shop 10c/35-37 Saint Johns Road, St Johns, Auckland 1072, New Zealand
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I arrived for my CONFIRMED appointment, which had been verified by email and on the app. Upon arrival, a staff member abruptly handed me a phone without any explanation, simply stating, "It's my boss." On the call, I was given a vague and unclear explanation as to why no one was on-site to provide the service, despite the confirmed appointment the previous day. This salon, like many others, enforces strict policies for late cancellations and no-shows. However, they demonstrate no respect for their clients' time by failing to uphold the same standards they expect from their customers. A complete lack of professionalism and consideration
I have been visiting for a few years now and it is always a pleasure to see Irene at my next appointment. Flexible appointments and great pricing. Would absolutely recommend!
I had eyelash extensions done here (I've had many lash extensions done before with no issues), and the lady got glue in both of my eyes. One healed within 4 days, and the other was swollen for two weeks. I had to take 3 days sick leave and had to pay for two doctor's appointments. Then, I had to go to an eye specialist to get the dry glue removed from my eye. This also damaged my eyes long term. The customer service was alright, and they did my brows well but all up it was a horrible experience.
Have been coming here for a while now and I LOVE it! All staff are friendly and professional. Irene is so nice, and I had a fantastic massage from Susan today (she has over 20 years experience, you can tell). Will keep coming back! :)
Felt a bit shy to try men’s facial at the beginning but the staff were really friendly and professional 😀made me feel very comfortable Love it thank you ladies