Espresso Car Wash – Sylvia Park

286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand

About Espresso Car Wash – Sylvia Park

4.3 / 5

from reviews

Is this your business?

    Md. Mahabub Alam Bhuiyan
    -
    December 22, 2024

    I am writing to formally express my dissatisfaction with the Prestige Car Wash service I received at Espresso Car Wash, Sylvia Park, on 16 December 2024. I paid $129 for a comprehensive interior and exterior cleaning service, but the results were far below the expected professional standard. The issues I encountered include: 1. Incomplete Cleaning: Both the interior and exterior of my car were not cleaned thoroughly. Despite bringing in a car that wasn’t overly dirty, the final result was disappointing. 2. Time Discrepancy: Only one staff member worked on my car for approximately 45 minutes. Based on my previous experiences with similar services, this is insufficient for a job of this nature. 3. Lack of Customer Engagement: The staff did not ask me to inspect the car after the cleaning was completed. Unfortunately, I trusted the service quality and left in a hurry, only to realize later that the service was subpar. The primary reason for cleaning my car was to prepare it for a long vacation, ensuring it looked its best. Instead, I ended up with a poorly cleaned vehicle, which has caused me considerable inconvenience. I have attached a few photos for your reference and can provide additional images if needed. I believe reviewing the CCTV footage from the time of service will confirm my claims regarding the inadequate effort and attention to detail during the cleaning process. Given the circumstances, I kindly request a full refund of $129. While I do not wish to return for a redo of the service due to the lack of trust and value demonstrated, I hope you will address this issue promptly to uphold the reputation of your business.

    Elijah Wu
    -
    January 26, 2025

    Bloody disregard of safety. Those people took your car and speed across the carpark like a race track. Would be lucky to get your car back without a scratch. If I could give minus 5 stars I would.

    Saskia Halleen
    -
    December 10, 2024

    The team did a wonderful job on my wagon and were perfectly accommodating when I booked the wrong day by accident! Would definitely recommend.

    Jody McDonald
    -
    January 05, 2025

    Fantastic super quick service from the team today! They managed to fit me in and managed to get the sticky stuff off from sign writing removal. Well done team really appreciate a super clean car for back to work tomorrow 5 stars.

    Tanya Scouler
    -
    January 22, 2025

    The guys at Sylvia park Espresso car wash did a great job! My car was as clean as when I first bought it brand new. Even the stubborn wheel hubs that were black with grime, shiny as new. I was very pleased and will definitely recommend and will be back.

    Espresso Car Wash – Sylvia Park

    Our Address

    286 Mount Wellington Highway, Mount Wellington, Auckland 1060, New Zealand

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